Businesses have come to a point where they can either change with the time or quit. And this is even more true in the current situation, where the pandemic has forced many businesses to be digital businesses.

Companies need to complete the digital transformation in order to stay relevant in the market and remain viable and competitive. And some of the ways this can be achieved is as follows. We see that digitalisation has been the saving grace for all businesses and services during this turmoil, COVID-19. Digitalisation has provided a creative and effective solution in order to maintain the smooth functioning of several services. The one thing that is understood from the current situation is that there is no going back. Companies need to learn to be agile, that is they need to be more adaptive to situations and automation is the only solutions and way forward.

Automation is the use of technology with minimum human intervention to produce goods and services. In order to ensure no loss in the future in times of crisis such as a global pandemic, digitalisation is the answer. To achieve this the IT sector should remember the 3 A’s, which are, automated, autonomous and agile.

The following are examples of how digitalisation has helped companies stay on track even during a crisis.

  • Medical Services: Now most medicines and related services are available online. An individual can be diagnosed online and prescribed medicines. These are the new form of care and support wherein very less doctor-patient contact is needed. And this will not only save time but also be cost effective for both parties involved.  
  • Online schooling: With digital classrooms, e-learning is the new norm. Most educational organisations were closed due to the pandemic, and so the students and staff have switched to online means to go about their scheduled work and studies. This is highly beneficial when you look at it in a broader context. Switching education to an online mode gives students more access to the e-learning resources.  
  • Work from home: The ability to do your work from the comfort of your own home has never been more appreciated than during the past year. The fear of being at risk became completely diminished and job security increased owing to digitalisation.  
  • Leisure: Entertainment has also moved to an online platform. With concerts and events taing place virtually, people can enjoy their favourite events from the safety of their own home.
  • Socialising: Individuals can stay connected and stay close even when they are required to social distance. With more applications supporting means to bring your closed ones together and share moments virtually, social life has taken a whole new turn.

The above are just few examples in life and work where digitalisation has proven to be effective. In a world of constant discussions on whether technology and digitalisation are a bane, we have seen that they are more of an opportunity rather than a risk. It has helped people and organisations develop and sustain their way ahead even when the entire world was facing a crisis.

The pandemic has in a way caused a “forced digitalisation.” This has in turn led to some positive ideas being evolved such as, drones and robots being able to supply things to affected areas, remote maintenance of machines, plants, etc. by virtual or augmented reality. Also, technologies like AI-based chat and speech recognition have helped reduce overcrowded hotlines and served a larger group of people.

CEOs and corporate leaders should understand that digitalisation should be driven forward for the profit of their organisation. In a world such as ours another pandemic may not be far off and to be prepared is always better. In order to ensure digital resilience, the following design criteria should be followed. Industries should be more autonomous, adaptive and responsible.

Digitalisation has led the IT sector to not only manage people, data and hardware, software applications but also to switch to autonomous machines and algorithms. There surely will be a new set of issues such as security and organisational issues with the increased data access to autonomous systems. Other drawbacks could be high scale power failures, the failure of global internet companies and intrusion of highly dangerous malware.

Digitalisation has become a necessity and people are being forced to change with the times. In the long run, it will surely have more positives than negatives making various aspects of life easier and more accessible.